MANAGING ON PREMISE LAUNDRY (OPL) AND WORKING WITH CONTRACT LAUNDRY OPERATION

Managing on Premise Laundry (OPL) and Working with Contract Laundry Operation from iffah_dhk



 

PRACTISE LAUNDRY CYCLE IN LAUNDRY OPERATION

Practise Laundry Cycle in Laundry Operation from iffah_dhk

 

 

VIDEO OF LAUNDRY

 

 

Presentation Chapter 2

CHAPTER 6 from iffah_dhk

 

 

presentation chapter 6

Housekeeping chapter 6 from iffah_dhk

 

• Safety and security are issue of key concern in any workplace.
• In the lodging industry, these issues have direct impact on day-to-day operations especially in Housekeeping Department.
• Staff must deal safely with everything. They must must learn to cope safely with the physical demand of their jobs.

Trolley Preparation Procedures

Trolley preparation procedures

      a)  Trolley is an equipment to store or keep a given number of  linen,supplies, and other cleaning materials.
b)   Maids or room attendants should check their supplies and materials after receiving their room assignments.
c)   All supplies materials must be packed according to the number of rooms

 

•  The lower shelf of the trolley is used to carry heavier items like bed sheets
• The middle and top shelf are for other linen supplies such as pillowcases, bath towels, bath mats,face towels, hand towels and mattress pad(bed pad)
• The top compartment is used to carry all the guest amenities, glasses, ice tubs, Johnny mop,hangers and etc.
• This trolley should also have the maid’s caddy for chemicals and cleaning agents.
  

TROLLEY PRACTICAL IN OUR CLASS

 

Types of fabrics and linen and practice label reading and its function

Fabric and Linen 

Ø  Wool

-          The most commonly used wool comes from sheep. It can also be produced from camel and rabbits. The most popular wool is produced from Merino and Crossbred sheep in  Australia

-          Wool does not flatten or crease easily and very elastic

-          Wool is extensively used in hotels althought expensive. It is used for carpets, balnkets and upholstery

-          Wool is easy to clean and fire resista

Ø  Silk

-          Silk is the strongest of natural fibers and a very light fabric

-          Silk is produced from the cocoon of silk worms.

-          Some of its usage in hotel include wall covering, cushions cover and bed sheets.

-          Silk has a draping power – which means it retains shape and caresses the body. It is also an elastic fabric

-          It is a very expensive and seldom used in hospitality except for luxury suites an apartments

 

Ø  Cotton

-          Cotton comes from the cotton plant seed grown in India,USA,Egypt and China

-          Cotton is used for bed linen,table linen,towel and uniform

-          Cotton is very absorbent, easily laundered and more resistant to bleaches and alkalis. 

-          All cotton tend to shrink during the first few washings unless they have been to wrinkle

Ø  Linen

-          Linen comes from the stalk or flax plant(a plant fiber used especially for making ropes)

-          Linen is famous for making napkin and table linen

-          Linen is hard-wearing and easily washed but requires caeful finishing

-          Good quality linen has a smooth appearance and cool to the touch

-          Linen can be easily dyed and color does not fade when wash

Practice Label and its Function

SAMPLE LETTER IN LOST-AND-FOUND PROCEDURES

SAMPLE LETTER FOR INFORMING THE FINDER OF THE

ARTICLE

To the finder

…………………..

…………………..

Dear Sir/Madam,

I would like to inform you that the ……………… found by you in the ……………… and handed over to the housekeeping control desk, has been claimed by ……………… The article was handed over on  ……………… against his/her signature recorded in the lost and found log book kept at the control desk.

Your name and address as the finder of the article have been supplied to the claimant.

Thank you for you action in handling article.

 

SAMPLE LETTER INFORMING FINDER OF

UNCLAIMED PROPERTY

To the finder

………………….…

…………………….

Dear Sir/Madam,

The ………………….… found by you and handed over to the housekeeping desk control has not been claimed yet. You may now apply for its possession and should call at the desk to sign in the lost and found log book, when the article in question will be handed over to you. If you not wish to claim the article, please return it to the undersigned.

 

SAMPLE FORMAT FOR LETTER OF INDEMNITY

To

…………………..

…………………..

I the undersigned hereby acknowledge received the ………………….. found by me on ………………….. and undertake to indemnity against any claim or any demand which may be made against the company in respect of this  property.

Signed …………………..

Witness …………………..

 

 

HANDLING LOST AND FOUND PROCEDURES

 

LOST-AND-FOUND ARTICLES

 

All unclaimed found on the hotel premises should be handed over to the housekeeping control desk. Notice should be put up regarding the handing over of any personal property found so that all staff members are aware of where such property should be handed over.

 

 

LOST-AND-FOUND PROCEDURE

      It is important to write all the information down for locating purposes if a guest call up a few weeks later inquiring about items.  It is also important to write the finder down because after 6 months the item will be given to the finder. Both parties must sign the book so if there are any queries later on it is easy to find out who dealt with the situation. If a weight limit is not stipulated then the hotel could end up paying a lot of money for heavy and large amounts of forgotten items!
      Sometimes guests speak with a foreign accent, it is difficult to understand them so errors whilst writing down the forwarding address might occur.  It is also proof of the sending address should any queries occur at a later date

 

  Sample lost and found register

LOST-AND-FOUND PROCEDURE

   o    Tight control is kept with the lost & found keys to prevent any pilfering. An item left behind by guest either in the room or in public area identified by any staff and brought under the notice of Housekeeping is termed as “Lost and Found” item.
o    There should be one dedicated location to receive lost and found items whether it is found in guestrooms, meeting rooms, public area or restaurants.
o    The lost items must be secured in a locked closet or area that has highly restricted access.
o    Employees are instructed to bring items to lost and found area, with valuables receiving immediate attention.
o    All items received to be recorded in a lost and found register.
o    All items regardless whether it is valuable, non valuable items and perishable items must be recorded on the Lost and found register.
o    Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person found the item etc.
o    Valuable items like Jewellery, mobile, wallets, laptops, ipads etc. must be stored in a locker.
o    If the Property management system has Auto trace functionality then put a trace on the guest profile stating the there is a lost item held with the housekeeping department.
o    Send Email to the guest to notify the guest about the lost item ( as per the hotel policy )
o    When guest calls up the hotel to ask about the lost item, only the person who maintains the lost and found register should revert to the call.
o    Once the item is sent to the guest / collected by the guest authorized person an appropriate entry to be made on the system.

LOST-AND-FOUND ENQUIRIES

 

       The control desk supervisor must check lost-and-found log book to see whether such an item is recorded.
       If found recorded record in the log, the article is taken out of the cupboard and the guest is informed that he or she may came to claim the article.
       He or she may asked to sign the lost-and-found log book, giving name, address, and telephone number.
       The data and time are also recorded and the article is then handed to the guest.
       When a lost article has been positively identified by an enquirer no longer at the hotel and it is to be mailed to the enquirer
       The article is packaged for mailing by a member of the housekeeping staff assigned the task.
       The person taking the package for mailing signs the lost-and-found log book, assuming temporary custody of the article.


 

DISPOSAL OF ARTICLES NOT CLAIMED 

v  Lost-and-found articles may be stored for 3-6 month by a hotel depends on the hotel policies.

v  It will be offered to the finder as his or her personal property if this article has not been claimed by its rightful owner.

v  If the finder desires the article, he or she will be issued a get pass by the housekeepingdepartment, authorizing the removal of the article from the hotel.

v  The finder is asked to submit a letter of indemnity while taking possession of the article.

v  Should the person not desire the article, it may be auctioned or given to charitable organization.

 

 

CONCLUSION

All hospitality establishment need to provide a safe and secure environment for both guest as well as employees. Besides, the housekeeper must ensure that his or her department follow the safety management. It can increase our guest believe to our hotel. The employees must follow the procedures lost-and-found correctly to ensure that no have problem when the guest come back to claimed their property. This session concluded with a discussion on the procedure for handling lost-and-found articles, which in almost all hotel properties are the responsibilities of the housekeeping department.